Privacy Policy

1. Introduction

3mmonitor Mark ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

If you have any questions about this policy, please contact our data protection contact at [email protected].

2. Data We Collect

When you submit a contact form, enquire about a programme, or enrol in one of our programmes, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Programme preferences and enquiry details
• Payment information (processed securely by our payment providers)

We also collect standard website usage data through analytics cookies (if you have consented), including pages visited, session duration, and browser type. We do not collect financial account details or sensitive financial data through our website.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiries about our programmes
• Processing enrolments and programme administration
• Sending programme materials and relevant communications
• Improving our website and understanding how participants find us
• Complying with legal obligations

We do not use your data to send unsolicited marketing communications. Where we send programme-related updates, you may opt out at any time.

4. Legal Basis for Processing

We process personal data under the following bases as recognised under the PDPA: your consent (where given), fulfilment of a contract (when you enrol in a programme), and our legitimate interests in operating a responsible education business. We will not use your data for purposes beyond those disclosed in this policy without obtaining further consent.

5. Data Retention

Personal data collected through enquiry forms is retained for up to 24 months from the date of collection. Enrolment and programme records are retained for 5 years to meet administrative and legal requirements. Analytics data is retained in aggregated form and is not linked to identifiable individuals after 13 months.

6. Data Sharing

We do not sell or rent personal data to third parties. We may share data with:

• Payment processors for secure transaction handling
• Analytics providers (Google Analytics) under data processing agreements
• Email platform providers used for programme communications
• Regulatory or legal authorities if required by law

All third-party service providers are required to handle personal data in accordance with applicable data protection law.

7. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include secure HTTPS transmission, access controls, and periodic security reviews. In the event of a data breach affecting your rights, we will notify you and the relevant authority in accordance with PDPA requirements.

8. Cookies

Our website uses cookies to function correctly and, with your consent, to analyse usage. Please refer to our Cookie Policy for full details on the cookies we use and how to manage your preferences.

9. Your Rights Under the PDPA

Under Singapore's PDPA, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to the use of your personal data
• Request data portability (where technically feasible)
• Lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore

To exercise any of these rights, please write to [email protected]. We will respond within 30 days.

10. Children's Privacy

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries or to exercise your data rights:

• Email: [email protected]
• Address: 3mmonitor Mark, 20 Anson Road, #09-01 Twenty Anson, Singapore 079912